What is Electronic Positive Response?
Electronic Positive Response (EPR) is a system that encourages and facilitates communication from member facility owners back to Blue Stakes of Utah 811 regarding the status of each locate request, which is then made available to excavators.

Utah law requires that all facility owners respond to every locate request they receive by either marking the requested site or notifying the excavator that the site is clear of their facilities. EPR provides a system to track this status.

EPR enables member facility owners the ability to inform Blue Stakes of Utah 811 on how they responded to each locate request they receive. Blue Stakes then publishes these responses with the locate request and makes it available online 24×7 to professional excavators and homeowners.

The response statuses from the facility owners receiving the locate request are compiled and transmitted to the excavator at the legal date and time of the locate request, or sooner if all members respond before then. Click the “Sample Positive Response to Excavators” button to view an example of the email that is sent.


Excavators (Homeowners & Professionals)

Why should Excavators utilize Electronic Positive Response?
The EPR system facilitates the communication loop between you, the excavator, and the member facility owners. The electronic responses are for informational purposes to assist you in completing your excavation project. Some of the benefits that the EPR system can help you with include:

  • Easily identify which facility owners have responded to the locate request
  • Reduce downtime, wasted time, and duplication of effort
  • Reduce frustration and miscommunication
  • Reduce 2nd notice requests and other uneeded ticket revisions
  • Reduce damages

Blue Stakes highly encourages every member facility owner to actively participate in providing electronic responses, but please note that submission of these responses by facility owners in Utah is still voluntary.

How do Excavators start utilizing Electronic Positive Response?
Blue Stakes has made it easy for excavators to use the EPR system to look up electronic positive response information on specific locate requests, as well as obtain general information about the EPR codes and descriptions.

To view the responses on your locate request, click the “Check your ticket’s responses” button and then enter your locate request number.

We encourage you to utilize the EPR system and the information obtained from it regarding your locate requests. Both the response email and the user-friendly online tool will provide you valuable information regarding your locate requests. Blue Stakes Customer Service Representatives will be able to direct you to the online site but should not be used to look up the EPR responses on locate requests on your behalf.

Since EPR is voluntary for facility owners in Utah, a “NO RESPONSE – FACILITY OWNER DID NOT POST RESPONSE BY REQUIRED TIME” does not necessarily mean the member did not mark or respond to the request. It could mean that they have chosen not to participate in EPR at this time. Please confirm on site if markings are present or clear before submitting a 2nd notice due to a No Response code.

For your safety, please respect and protect the marks, excavate carefully around the marked facility lines, and contact Blue Stakes if you are concerned there may be unmarked facilities.

Facility Owners

Why should Facility Owners use Electronic Positive Response?
Currently, EPR is voluntary for facility owners in Utah. However, Blue Stakes highly encourages every member facility owner to actively participate in EPR to proactively protect their underground facilities. Doing so completes the communication loop between member facility owners and excavators and can help:
  • Reduce damages
  • Reduce downtime, wasted time, and duplication of effort
  • Reduce frustration and miscommunication
  • Reduce 2nd notice requests and other unneeded ticket revisions

How do Facility Owners start using Electronic Positive Response?
For those facility owners that would like to automate their responses to the EPR system, Blue Stakes also offers our WebTMS application at no additional charge to its members. In addition to facilitating electronic responses to the EPR system, WebTMS is a full functioning ticket management system that provides facility owners the ability to manage their locate requests with features like:

  • Automatic posting of responses to EPR systems
  • Assign tickets to locators by specific areas or other criteria
  • Facility map layers and locator zones
  • Ticket Routing
  • Ticket and Locator Reports
  • Attach images and add notes to locate requests
  • Many others

Want to know more information about EPR or WebTMS?

 

Fill out the form below to be contacted regarding EPR/WebTMS.





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CODE DESCRIPTION
000* NO RESPONSE – FACILITY OWNER HAS NOT YET POSTED A RESPONSE
100 CLEAR – NO CONFLICT
200 MARKED
201 MARKED – UP TO PRIVATELY OWNED FACILITY – CONTACT PRIVATE FACILITY OWNER FOR LOCATE
202 MARKED – HIGH PROFILE FACILITY – FACILITY OWNER REQUESTS TO BE PRESENT FOR EXCAVATION
203 MARKED – AT TIME OF MEET
204 MARKED – ABANDONED FACILITIES MAY BE IN AREA
205 MARKED/COMPLETED – VISIBLE OR EXPOSED FACILITY – CONTACT FACILITY OWNER IF CROSSING
300 NOT MARKED – INCORRECT ADDRESS INFORMATION – NEW TICKET REQUESTED
301 NOT MARKED – NO RESPONSE FROM EXCAVATOR REGARDING QUESTIONS
302 NOT MARKED – RESTRICTED OR NO ACCESS – FENCE, ANIMAL, ETC
303 NOT MARKED – SITE NOT PRE-MARKED AS INDICATED ON LOCATE REQUEST
304 NOT MARKED – EXCAVATOR NO SHOW FOR MEET
400 ONGOING – CURRENTLY WORKING WITH EXCAVATOR
401 ONGOING – FACILITY OWNER HAS QUESTIONS – WILL CONTACT THE EXCAVATOR DIRECTLY
402 ONGOING – EXTENUATING CIRCUMSTANCES EXIST – WILL CONTACT THE EXCAVATOR DIRECTLY
777* AUTO RESPONSE – NO RESPONSE REQUIRED
888* TICKET HAS BEEN CANCELLED
999* NO RESPONSE – FACILITY OWNER DID NOT POST RESPONSE BY REQUIRED TIME
* System Response Codes used by Blue Stakes only

 


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