Blue Stakes of Utah Utility Notification
Center, Inc.
REMOTE ACCESS FOR MEMBERS (RAM) USERS MANUAL
(Revised 06/16/2011)
Welcome to Blue Stakes of
RAM applications and web pages are designed to be user friendly and give
Association members many useful functions pertinent to the membership with Blue
Stakes. RAM provides the ability to review and update notification areas using
grids or polygons; review contact information; view delivery and audit reports;
run statistics reports; and search for and review tickets. Helpful features have
been built into the applications to be easy to use and intuitive such as
in-line instructions or tool tips which describe the function, use, and/or
requirements for each field, button, and tab.
I. RAM ACCOUNT REGISTRATION
Individual
users that require access to all of their membership information should
register for an account in their name.
To
register and establish a RAM account:
·
Go
to www.bluestakes.org;
·
Click
on the Web Applications link in the left hand column;
·
Click
Sign Up (Create New Account);
·
Select
·
Enter
a strong password according to directions indicated;
·
For individual accounts, enter your first name in
the first box and your last name in the second box. For a limited access
company account, please contact
·
Enter
the appropriate information in each field. Fields marked with an asterisk (*)
are required;
·
Check
the box at the bottom to accept the online user agreement;
·
Click
Submit.
Following
registration submission you will receive an email with pertinent information
regarding your account and required setup steps for proper access to the
applications. Blue Stakes
II. SYSTEM REQUIRMENTS
Note: Users that do not
have permissions to install and/or configure their systems according to the
specified requirements may need to consult with their Network Administrator or
IT Department.
III. RAM ACCOUNT LOGIN
Go to www.bluestakes.org
and click the Web Applications link on the left-hand column. Then click
Newtin User Login link. Enter your assigned user name and password at the
prompt.
·
User Name All member user names
start with the letter M, followed by the first letter of your first name, and
then your full last name. Example: John Does user name would be MJDOE (M
=
·
Password Enter the password
created during registration. Password IS case sensitive.
Once
logged in, the page similar to the following will be displayed:

RAM MENU OPTIONS
IV. TICKETS Section
A.
Ticket Resend
Allows
users to resend tickets to the member code By
Ticket number, By Sequence
number, or By Day, as well as
resending the end of day Summary (or
audit), and sending a Test ticket
for testing purposes. A user can Remove a ticket that has been requested to be resent as long
as the ticket hasnt been delivered. Note:
Ticket Resends are billable.
B.
Ticket Search
An
executable (.exe) database that allows the user the ability to search, view,
print and copy ticket information received by the member receiver sites
assigned to each user. Ticket search will only show tickets that the member was
assigned or the user is authorized to view.
Click on TICKET SEARCH to open the
application, select Search and enter the criteria you want to search by.
Select the Search button (upper right hand corner) to obtain results.
Ticket
Search Criteria Fields:
·
Completed (drop down box) Select the calendar date to begin
searching from (date cannot be less than 350 days from current date). Current
date will display if no date is selected.
·
To (drop down box) Select the calendar date to stop
searching on (maximum range = 90 days). Current date will display if no date is
selected.
·
Reset Form (Button) Select to clear all search criteria fields
·
Work Date Not Applicable
·
Results (drop down box) This field defaults to Limit 500 or
select the desired maximum number of tickets to be displayed.
·
Ticket Enter a valid ticket number to be
searched (Example: A60450399/C70350411).
·
Type (drop down box) Select the type of ticket to search
by:
·
2NDR SECOND NOTICE REQUEST
·
ACMT TICKET WITH COMMENTS ADDED (BLUE
STAKES USE ONLY)
·
CNCL CANCELLED TICKET
·
NEW NEW TICKET
·
NSHW NOT APPLICABLE
·
RSND - RESEND
·
RXMT RETRANSMITTED TICKET
·
UPDT UPDATED TICKET
·
VOID VOIDED TICKET
·
Priority (drop down box) Select the priority type of ticket to
search by:
·
DAMG DAMAGED (NOT APPLICABLE)
·
EMER EMERGENCY (NEW, CANCELLED)
·
NORM
·
RUSH RUSH (2NDR, RXMT)
·
SHRT SHORT (2NDR, RXMT)
·
Category (drop down box) LREQ (location request) is the only
code available.
·
Channel (drop down box) Select code indicating source
responsible for ticket(s) generation:
§
123 Blue Stakes Customer Service
Representative
§
ITE Internet Ticket Entry (submitted online by homeowners
and other users)
§
QT Quick Ticket (submitted by remote user
and mapped by Blue Stakes)
§
WEB Remote Ticket Entry (submitted and
mapped by remote user)
·
Operator (drop down box) Enter account name of Customer Service
Representative or remote user.
·
·
Grids Enter latitude/longitude grid number
to search by.
·
County (drop down box) Select county to search by.
·
Place Enter an incorporated place name or
unincorporated county (Example: Davis Co,
·
Subdivision Enter the name of the business or
subdivision if applicable. (Example: Wind River Estates or Blue Stakes of
·
Address Enter the house or building address
number without directional (Example: 150, 9698 or leave blank if its an
intersection)
·
·
Street Enter the numeric or alpha named
street to search with directional (Example: E 13200 S (Numbered) / S Minute Man
Dr (Alpha).
·
Cross 1 Enter the intersecting numeric or
alpha named street to search.
·
Cross 2 Enter the second intersecting numeric
or alpha named street to search.
·
Done For Enter the name of the company, home
owner or business work is being done for.
·
Location Enter any description or special
instructions to search.
·
Company Enter the name of the company, home
owner or caller to search.
·
Company Phone Enter the primary telephone number
for the caller.
·
Meet Defaults to include Meet requests.
Remove check mark to exclude meets.
·
Caller Enter the name of the caller to
search.
·
Caller Phone Enter the best contact phone number to
reach caller.
·
Caller Type (drop down box) Enter E for excavators or O for
all other callers.
·
Work Type Enter type of excavation performed
(Example bury phone drops, repair gas line, etc.)
·
Header Not Applicable
·
Output Columns Users have the ability to select
specific column(s) that they would like to see displayed on the output screen
when a ticket search is completed.
·
Uncheck All Select this button to display only the
ticket and revision number.
·
Check All Select this button to select and
display all columns.
Output
Columns:
Select or deselect the desired columns
to be displayed during current search session.
Help:
Displays ticket search suggestions to
assist with lookups.
C.
Ticket Search (NAS)
A
web based application with basic ticket search capabilities. Functionality is
limited, but similar to the Ticket Search (.exe executable) application.
Users have the ability to lookup Emergency
After Hours, Planning & Design and Receiver Site
contact information for Association members through this application. Move the
mouse pointer over any field or button for a description of its use and
functionality.
Utility
Contact Criteria Fields and Buttons:
·
County Select the name of the county from the
drop down menu then left click on the
·
Place Select the applicable place name or
unincorporated county if place is not listed.
·
Address Enter the numerical address of the
location (Example: 158, 13201, etc. / Leave blank for intersections).
·
Street Enter the prefix direction followed by
the numeric or alpha named street of the location. All street types and
direction names should be abbreviated (Examples: N Main St, E University Pkwy,
W 10600 S, S 150 E, etc.).
·
Cross Enter the 2nd numeric or alpha named
street of the location if needed. For an intersection, leave the address field
blank but fill in the Street and Cross fields.
·
Find Street Finds the information entered in
address and street field. 1st text box under Load TKT will display
the street(s) and ranges found. Map will display the first find or double click
on the desired street and range in text box (Always verify that the street
displayed is found in the City requested).
·
Find Cross Finds the cross street entered. 1st
text box will display street and ranges found. Double click to select.
·
Best Find Finds the best or most accurate
location related to the search criteria.
·
Lat/Long Enter
latitude / longitude coordinates in decimal degrees to find location on map and
click POINT button to locate. Note: the correct county must be listed first.
·
Grid Enter fifteen second latitude /
longitude grid number to find on map and click GOTO GRID button to locate
(Example: 4110B11139C).
·
Ticket # Enter the ticket number to load and
click LOAD TKT button. To display map click
·
Utility Lookup Buttons Slide mouse pointer over each button
for description of functionality.
·
Map Functions Map will navigate by clicking the map
or using the purple border bar. Zoom levels are located at the bottom or south
end of map screen.
·
Lookups Select the appropriate button to
display type of information needed.
·
AFTER HOURS After
hours contact information (between 5:00 p.m. and 7:00 a.m. on weekdays,
weekends, and holidays) will be displayed for member utilities (See Web Site
Calendar for list of Holidays the
·
DESIGN
Engineering contact information will be displayed for member utilities for use
in addressing non excavation locate requests directly with the member utility.
·
RECEIVER Day time contact information will
be displayed for member utility locators and/or contract locating companies.
V.RAM User Downloads
The following information applies to Microsoft Windows
(2000/XP/Vista/Windows 7) based computers)
How
to run Newtin Applications on your computer:
If
the program does not run, verify the following:
·
The
saved program is located in "C:\Bluestakes". Due to security
restrictions in Windows, running the program from other locations may not work.
Also be sure that you have Read, Write, and Modify privileges for this folder.
·
The
saved file ends with ".exe". Again, for security reasons, Windows may
strip the ".exe" from the name when doing "Save Target As"
and you will need to add the ".exe" back in.
·
The
information you entered for the application server path and port are correct.
These will be located in the folder where you saved the program in a file that
ends with ".ini". This is a text file that you can view/edit by
double-clicking on it. Or you can just delete this".ini" file, then
start the program again and re-enter the information as per step 2 in the
"Alternative" section above.
·
The
time zone and date/time are set correctly. If the time zone or date/time is
incorrect you may not be able to run the software. Also, be sure that your
date/time format is set to the Windows default of "MM/dd/yy" and
"h:mm:ss tt".
·
The
connection to the internet is not blocked. Some users are located behind
firewalls that limit connectivity to the internet. The firewall can do this by
blocking connections to certain locations/ports or by filtering data content.
In either case you may need to change firewall/security settings on the local
computer or at the local network firewall to allow the program to communicate.
·
The
account and password are correct. Account names are not case sensitive but
Passwords are case sensitive.
Notes:
·
Newtin
software will run on Microsoft Windows machines that have version 1.1 or later
of .Net Framework installed. If you have Windows 7 or
Copyright (c) 2009, Norfield Data Products, Inc & Cosmic Computers, Inc.
VI. DOCUMENTS
A.
Newtin Application
Setup
Provides instructions to download
application(s) or how to
setup .Net requirements and run Blue Stakes NEWTIN ticket entry
operating system applications over the Internet. Remote Access User computers
must be setup to recognize Blue Stakes website as a trusted WEB site. Click on
the link to print or email a copy of the instructions.
Electronic copy of this manual for
users to reference or print as needed.
C.
RA User Agreement
Provides a copy of the Remote Access
User Agreement agreed to upon registering for a user account.
VII. MAINTENANCE
A.
Displays selected notification area in
fifteen-second latitude longitude grids.
B.
Displays selected
notification area in polygons.
C.
Maintenance Of
Grids/Polygons
RAM users have the ability to View selected notification area
for their company. RAM users needing ability to Edit selected notification area will want to contact Blue
Stakes
D.
Accessing
Select the
o
Accessing Grids/Polygons Criteria
Fields:
·
Select
·
·
View View will open grids or polygons
in READ-ONLY mode. Active grids or polygons will be visible in red (Refer to
the LEGEND button for color definitions).
·
Edit Edit will be grayed out on all
READ-ONLY accounts. Users requiring access to add or remove grids or polygons
will need to contact Blue Stakes
·
Map Tabs & Buttons Slide the mouse pointer over each
button for the definition of functionality. Map tab functionality may vary
between the grid and polygon maintenance maps (Refer to brackets for
clarification).
o
Search Function Criteria For
Grid/Polygon Maintenance
·
State Defaults to UT.
·
County Defaults to the County selected on the
previous page.
·
Place Type in the place name to lookup or
select from the drop down menu arrow on the right.
·
Address Enter a single address or a range of
address numbers. Leave blank if searching a single street or intersecting roads
(Example: 7025 or 7025-7043).
·
Street Enter the name or numbered street to
search (Example:
·
Cross Enter the second name or numbered
street (Example: S 7200 W).
·
Swap Street/Cross Click to swap the Street and Cross
field information.
·
Tab 1 - Street Search (Grid &
Polygon Maintenance) Select the Street or Cross button to search
for the information entered in those fields. Search results will appear in the
text box, below. Click and highlight the desired street and range of address
numbers to move the map to the desired street or cross street.
·
Tab 2 Intersection (Grid & Polygon Maintenance) Select the Find or Search button to look for intersecting
roads from the Street and Cross fields. If there is an intersection at the
given streets, it will appear in the text box and flash the intersection on the
map. If there are no intersections found, a lookup box will appear with the
message. Check the format of how the streets were entered or change the streets
to search for a new intersection. Both a street and a cross street must be
specified to search with this tab. Copy
to Street/Cross button will copy
information from the text box to these fields.
·
Tab 3 Lat/Long/Grid (Grid Maintenance) In the Latitude and
Longitude field box, enter a value and then select the Jump To button. The
format must be entered in Decimal
Degrees with both boxes holding
information in order for a coordinate to be correctly found and displayed on
the map. The Clear button will
remove the marker from the map. The Remove
button will remove the marker from the map display and the
Latitude/Longitude boxes.
o
Latitude This field requires a North/South
reading of GPS coordinate (always North in
o
Longitude This field requires an East/West reading
of GPS coordinates (always West in
o
In
the Grid field box, enter a Grid
name and then select the Jump To button. The map will display a red
plus sign where the grid name exists. The Add
button will highlight the grid in blue to be added to the saved grid
selection. It will not be saved unless you post it before exiting. The Remove button will remove the
selected grid. All tickets should have at least one grid name in the grid field
of the ticket (Example Grid Name: 4022A11154B).
·
Tab 3 Jump To (Polygon Maintenance) The Jump To tab
functions the same as the Lat/Long/Grid tab when searching for a latitude and
longitude in polygon maintenance. You also have the same ability to Jump To a grid name entered in the
field box. To Jump To
a Polygon enter either the Name and/or PID number of the polygon you wish to view and then select the find
button. (Polygons only have a name if they are named as selected. Check the
Show Name & Extra boxes to see the name and PID numbers).
·
Tab 4 Reports (Grid Maintenance) Displays five different options of being able to print, save or
view reports.
o
Grid List Report Grid list will print a text report of
all grids that are selected by your company for notification. Select print and
then chose from the drop down box what you want the report to display. You may
sort the list by Grid Name, Effective
Date or Expires Date. You may check the box to include the Grid Effective/Expire Dates. The option
to include the time with the dates
is only available if you include the grid dates. Leave unchecked if you do not
to include this information. Check or uncheck the box to Include Expired Grids (Expired grids will display in gray color).
o
Grid Changes Report Prints a text report of grid names and
changes made during the current session.
o
Print Prints an image of the current map
view.
o
Save Save the map image to a disk or
your computer.
o
View Select to view a list of grid changes.
You may view the grids by selecting the New Grids or Modified Grids tab. Both
reports will display the grid name, effective and expires date and current
status.
·
Tab 4 Dates (Polygon Maintenance) Polygon
Maintenance Tab 4 and Grid Maintenance Tab 5 are the same.
·
Tab 5 Dates (Grid Maintenance) The dates tab
holds the values of when grids are effective and gives the option of an
expiration date. Date values are used during new grid selection or when
modifying existing grids. Changing the effective and expire date(s) prior to
selecting new grids or modifying existing grids will default the grids to the
date and times set.
o
Adding New or Modifying Existing
Selections
·
Effective Effective Date Now box defaults to
effective now when adding new grids or polygons. If you wish to change the
effective date, uncheck the effective box and select the desired date from the
drop down calendar (dates & times must be set for future). The activation
time of each grid selection is crucial when
setting a future date. Be sure to change the time prior to 7:00 a.m. or you
will not be notified of location requests for the new selected grids or
polygons until the listed time. The time will default to what time it was when
you opened the Edit mode.
·
Expire This box will default to never expire.
If you do want to set an expiration date, uncheck the box and select the
desired date from the drop down calendar. The Expire Time for all grids or
polygons is crucial. You will want to be sure and change the time to be after
5:30 p.m. on the business day you want it to expire or before 7:00 a.m. on the
next business day that you no longer want to receive notifications for the
selected grids or polygons.
·
Tab 5 Utility (Polygon Maintenance)
o
Print Print an image of the current view of
the map.
o
Save Saves the map image to a disk or your
computer.
o
Mode Buttons For Grid Maintenance
·
Add New grids appear Blue until they are
posted. The number of grids selected displays on the bottom right hand side of
the map screen.
·
Delete Select the button and then left click
on the grid to be deleted. Clicking on a Blue grid (new) will remove it from
the screen. Clicking on a Red grid (Existing) will deselect the grid Effective
Now, which makes it inactive and gray.
·
Undo Select the button and then left click
on the grid you want to remove or undo. Only works on Blue grids.
·
Modify Select the button and then left click
on the grid you want to modify. The Effect and Expire dates are either
defaulted to Now or go back to Dates Tab on the search screen and change the
dates to what you want.
·
Remark Select to modify or update grid
remarks only.
·
Copy Select the button and then click on an
existing grid that you want to copy the effective and expiration properties of
to the next selected grid.
o
Mode Buttons For Polygon Maintenance
·
Edit Select the edit button and then click
on the existing polygon. A polygon in edit mode will become a purple line with
vertices. Click and drag the vertices to where you want them to expand or
exclude the selected area (Polygons have a maximum area of 5 square miles).
·
Save Select and save after using edit mode
or the changes made to the polygon will not be kept (Moving without saving the
changes will revert the polygon back to the previous shape).
·
Poly Select and then point the mouse and
double left click on the area of the map to add a circle polygon.
·
P- Draw Select then point and drag the mouse
to create and select the desired freehand polygon shape.
·
L - Draw Select and then point and drag the
mouse to create a buffered free hand line. Default buffer is 250 feet, change the desired buffer box (under Show Extra) up to
2500 feet.
·
Delete Select the button and then left click
on the polygon to be deleted. Clicking on a Blue polygon (new) will remove it
from the screen. Clicking on a Red polygon (Existing) will deselect the polygon
making it Effective Now, which makes it inactive and grey.
·
P - Line Select and drag the line in any
direction, click once to continue the line and twice to end the segment with a
buffered line. Default buffer is 250 feet, you may
change the desired buffer up to 2500 feet.
·
Copy Select the button and then click on an
existing polygon that you want to copy the effective and expiration properties
of to the next selected polygon.
·
Remark Select to modify or update the polygon
remarks field.
·
Modify Select the button and then left click
on the polygon you want to modify. The Effect and Expire dates are either
defaulted to Now or go back to Dates Tab on the search screen and change the
dates to what you want.
·
Undo Select the button and then left click
on the polygon you want to remove or undo. Only works on Blue grids.
o
Mode Buttons For Grid & Polygon
Maintenance
·
Move Select the navigation button to be
able to center the map and zoom in and out. Click on an area in the current map
view to have that point become the center of the map. Left click, hold and drag
down to draw a box around an area in the map to zoom in (Lower Altitude). Right
click, hold and drag down to draw a box around an area in the map to zoom out
(Higher Altitude). Navigational Key: Top
of Screen = North, Bottom = South, Right Side = East, Left Side = West. If
you are in another mode and unable to navigate, select the move button and then
click in the map to move.
·
Bullseye Select the button and then left click
on an area in the map to draw a bullseye. Each ring equals 100 feet for a total
of 1000 feet.
·
Measure Select the button and then point the
mouse in the map to an area where you want to start measuring. Click and drag
the mouse in any direction to determine the distance between locations on the
map. Single click if you want to change direction and double click to exit the
measurement tool. Measurements will be displayed in miles and feet in the
bottom left hand corner of the map screen. When you do change directions it
will display both the current segment as well as the total distance from the
starting point.
·
Near Select the button and then click the
mouse on any particular street. It will highlight that segment of the street in
red and display the street and address ranges included in that segment in the
bottom left hand corner of the map screen.
·
Place Select the button and then click in
any area of the map. This tool will identify the place/city or town associated
with the current map display. The display will outline the boundaries of that
area in red with the dot pattern.
·
Date View Select the button and the Date View
Mode box will pop up. This will allow you to view the grid and polygons
selections for that specific date. You may change the date and time to any date
to view this information. It is read-only and will not change the effective
date of adding grids or polygons.
o
Zoom Buttons For Grid & Polygon
Maintenance
·
1-5 Buttons Select 1 thru 5 to zoom in and out
from the map. Each level will jump the current view by 1000 feet. Zoom level 1
takes you closest to the map, level 5 takes you the
furthest out with these buttons.
·
County Clicking on this button takes you to
the county view.
·
In and Out Select the zoom in and out button to
move the map in 250 feet increments. In takes you closer to the map, Out will
take you further away. These buttons remain grayed out until you use another
function or button in the map.
·
TR Selecting this button displays township
and range in yellow.
·
TRS Selecting this button displays the
sections in purple.
·
Clear Selecting this button will clear all
mode buttons.
o
Function Boxes
·
Show Names (Grid & Polygon Maintenance)
Checking this box will display the name of each selected grid or polygon.
Polygons will display none if they were not named when selected.
·
Show Extra (Polygon Maintenance) Checking this
box will display the effective and expired dates and times with the PID number
of each selected polygon. Not applicable to grids.
·
·
Hide Polygons (Grid Maintenance) Remove the check mark from this box to display polygons.
Polygons will only be visible if a member has selected polygons in the polygon
map (Polygons appear purple).
·
Hide Grids (Polygon Maintenance) Remove the check mark from this box
to display grids. Grids will appear purple if there active and gray if they are
expired.
·
Hide Expired (Polygon Maintenance) Check the box to hide all expired
grids or polygons.
E. Profile Provides ability to update account information with
the exception of the account name and main contact phone number. Open the profile page, change the
information and select the update button.
o
Profile Criteria Fields:
·
Type Will be M for all member accounts.
·
Company/Name The name of your company.
·
Address The company mailing address, including
the city, state and zip code.
·
Ext Your phone extension (If applicable).
·
Caller Your First and last name.
·
Fax Fax number including area code.
·
E-mail Your email address (Required with a
Ram Account).
·
Comments You may enter a remark or comment that
pertains to your contact information.
(Information provided is used only by
Blue Stakes of Utah).
Link to the Remote Access Sign-Up Page
(Create Account).
VIII.
REPORTS
A. Delivery Log
Allows
the user to view and print a combined daily audit of tickets delivered from
both the A and C servers.
Provides the user with detailed
information pertaining to the member code, monthly transmission counts,
delivery parameters, primary and alternate delivery destinations, contact
information, hours of operation and the county and place names the member is
registered in.
Lets
you query for the last date changes were made to a member code under the user
account.
Shows
the total number of tickets transmitted per each grid (Search by individual
date or date range).
Statistics lets a user query for the
total number of tickets delivered per member code. Report totals are available
by day, week, month or year and are broken down by the type of ticket
processed. The data in this report should match the total number of tickets on
the monthly member invoice (Quarterly, Semi-Annual and Annual billing members
will have multiple months on one invoice).
Shows the total number of tickets sent
to the member in a daily calendar format (Excludes the current business day).
The
user is able to display a list of the counties, places, grids and rules for a member.
a) Counties
Shows a list of the county name(s) a
member is registered in to receive notifications.
Shows a list of the incorporated place
name(s) a member is registered in to receive notifications.
c)
Grids
Shows a list of the grid name(s) a
member is registered in to receive notifications. No grids will be displayed if
the member is registered to receive notification with polygon shape files.
Shows additional receiver sites
attached to the member code to receiver secondary notifications.
Lists tickets that are waiting to be
delivered (Local server is the server user is currently on, Remote server will
be the opposite).
Header Display